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Every call answered. Every patient served.
Clarion answers every inbound call and handles scheduling, rescheduling, refills, and patient questions. It works within your practice's existing rules and workflows, and always knows who's calling and why.
Monday morning, already behind
The phone has been ringing since 8:01. There are 23 voicemails from the weekend. The front desk is three patients deep, and the person answering the phone is the same person taking copays and rooming patients. Every call that goes unanswered is a patient who needed something.
30 to 40%
of inbound calls go unanswered at a typical specialty practice, and we've seen it as high as 60%
80%
of scheduling still happens by phone
40%
annual front-desk turnover takes hard-won institutional knowledge out the door
What Clarion gives you back
Every Call Answered
Every call is picked up within two rings, day or night, holidays included. No hold music, no voicemail, no answering service standing in the way.
A schedule you can trust
We master the basics before adding complexity. We own our priorities completely, measuring outcomes rather than effort. When we face setbacks, we tackle them directly and improve our approach.
Every calender opening, filled.
We design with an obsessive eye for detail that users feel but can’t always name. We judge our work against the highest standards because excellence in healthcare demands nothing less.
Patients who keep coming back
We reject conventional limits in healthcare by questioning assumptions others accept as givens. We turn ambitious ideas into reality by finding paths forward where others see only obstacles.
"Before Clarion, calls were missed, referrals delayed, and staff overwhelmed. Since launch, calls are answered 24/7, referrals are handled the same day, and teams across 24 locations feel supported."
Rachel Gilley
Every call picked up
Voicemails
Less call volume hitting the front desk
Min average handle time
Built into the systems you already use
Clarion doesn't sit beside your EHR. It works inside it. Scheduling rules, provider availability, insurance and benefits, payer logic, and patient records all run through the systems you already use.
One platform. One patient record. When a patient calls back after a reminder, the agent already knows who they are and why. No starting from scratch.
Frequently
asked questions
Will older patients accept this?
When we started Clarion, this was our biggest worry. It hasn't played out. Older patients accept Clarion at the same rate as younger ones, often more readily. They tell us they prefer it to waiting on hold or pressing through a phone menu. We've handled calls with patients from 18 to 99. Most can't tell the difference, and the ones who can usually don't mind. They want their appointment booked.
Are you replacing my staff?
When we started Clarion, this was our biggest worry. It hasn't played out. Older patients accept Clarion at the same rate as younger ones, often more readily. They tell us they prefer it to waiting on hold or pressing through a phone menu. We've handled calls with patients from 18 to 99. Most can't tell the difference, and the ones who can usually don't mind. They want their appointment booked.
How long is setup?
When we started Clarion, this was our biggest worry. It hasn't played out. Older patients accept Clarion at the same rate as younger ones, often more readily. They tell us they prefer it to waiting on hold or pressing through a phone menu. We've handled calls with patients from 18 to 99. Most can't tell the difference, and the ones who can usually don't mind. They want their appointment booked.
What if the work needs a human?
When we started Clarion, this was our biggest worry. It hasn't played out. Older patients accept Clarion at the same rate as younger ones, often more readily. They tell us they prefer it to waiting on hold or pressing through a phone menu. We've handled calls with patients from 18 to 99. Most can't tell the difference, and the ones who can usually don't mind. They want their appointment booked.
How is this different from my phone system's built-in AI?
When we started Clarion, this was our biggest worry. It hasn't played out. Older patients accept Clarion at the same rate as younger ones, often more readily. They tell us they prefer it to waiting on hold or pressing through a phone menu. We've handled calls with patients from 18 to 99. Most can't tell the difference, and the ones who can usually don't mind. They want their appointment booked.
How secure and confidential is the system?
When we started Clarion, this was our biggest worry. It hasn't played out. Older patients accept Clarion at the same rate as younger ones, often more readily. They tell us they prefer it to waiting on hold or pressing through a phone menu. We've handled calls with patients from 18 to 99. Most can't tell the difference, and the ones who can usually don't mind. They want their appointment booked.
Hear what your
patients will hear
We'll walk you through a live call demo and show you exactly how Clarion handles your most common call types.
